Terms of service
Welcome to Natural Territory. By accessing our website or purchasing from us, you agree to the following Terms and Conditions of Sale and Website Use.
These terms are designed to ensure a transparent, trustworthy shopping experience — the simple way we do things at Natural Territory.
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Natural Territory website and any purchases made through it.
By browsing, creating an account, or placing an order, you agree to be bound by these Terms.
If you do not agree, please refrain from using the site or purchasing our products.
Natural Territory is operated by Natural Territory Pty Ltd, ABN 60 688 515 906, based in Darwin, NT, Australia.
2. Our Products
Natural Territory Products include skincare, haircare, body care, and natural living goods made with care and attention to quality.
We aim to provide accurate product descriptions, images, and information, but slight variations may occur due to manufacturing or natural ingredient differences.
All products are cruelty-free and developed in line with our commitment to eco-friendly and ethical beauty standards.
3. Orders & Acceptance
When you place an order, you are making an offer to purchase products in accordance with these Terms.
Once your order is received, you’ll receive an email confirmation. This does not guarantee acceptance.
Acceptance occurs when we dispatch your order.We reserve the right to cancel or decline an order if:
- Products are out of stock or discontinued.
- Payment cannot be processed.
- Fraud or misuse is suspected.
4. Pricing & Payment
All prices on the Natural Territory website are in Australian Dollars (AUD) and include GST, unless stated otherwise.
Prices are subject to change at any time without notice.We accept secure payments through major credit cards, PayPal, Afterpay, and other listed methods at checkout.
Payment is processed at the time of order. Orders will not be shipped until payment has cleared in full.
5. Shipping & Delivery
We ship Australia-wide.
Orders are processed within 2–3 business days and dispatched via trusted Australian couriers.
Delivery times and tracking information can be found in our Shipping & Returns Policy.
Natural Territory is not liable for delays beyond our control, such as postal disruptions, weather events, or courier delays.
6. Returns & Refunds
We comply with the Australian Consumer Law (ACL).
If your product is faulty, damaged, or incorrect, you are entitled to a replacement or refund.
For change of mind returns, products must be unopened, unused, and in original condition.
Please refer to our Shipping & Returns Policy for detailed instructions on initiating a return.
7. Product Use & Safety
Our Natural Territory Products are designed for external use only.
Always follow the directions on product packaging.
Conduct a patch test prior to first use, especially if you have sensitive skin or allergies.
Natural Territory is not responsible for misuse or allergic reactions caused by incorrect use of our products.
8. Promotions, Discounts & Gift Cards
From time to time, we may offer promotional codes, sales, or gift card options.
Discounts and offers cannot be combined unless stated otherwise.
Expiry dates and conditions will apply to all promotions and gift cards.
9. Intellectual Property
All website content — including images, product names, text, design, and branding — is the property of Natural Territory Pty Ltd and is protected by copyright and trademark laws.
You may not reproduce, copy, or modify any content without written permission.
You may share or repost our content on social media for personal, non-commercial purposes with appropriate credit to Natural Territory.
10. Privacy & Data Protection
We respect your privacy. Any personal information collected through this site is handled in accordance with our Privacy Policy.
We use secure, encrypted systems to protect customer information.
By using this site, you consent to our collection and use of data as outlined in our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by law, Natural Territory is not liable for:
- Any indirect or consequential loss,
- Damage arising from use of products outside of instructions, or
- Website interruptions or technical errors.
Our total liability for any claim will not exceed the purchase price paid for the product in question.
12. Third-Party Links
Our website may contain links to third-party sites or services.
These are provided for convenience only — we are not responsible for their content, privacy policies, or practices.
13. Governing Law
These Terms are governed by the laws of Australia, and any disputes will be handled under the jurisdiction of the courts of [Your State].
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
14. Updates to These Terms
We may amend these Terms from time to time.
Updates will take effect immediately upon being published on our website.
We encourage customers to review this page regularly to stay informed of any changes.